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Helpdesk Operator Career Growth. Attractive Salary Enjoyable Environment About our ClientTo work for one of the leading Education Organisations with multiple opportunities, based at Leichhardt for this role but there are different locations around Sydney that offer the successful candidate the chance to move.Job DescriptionThe purpose of the Helpdesk Officer is to assist in the efficient running of the ICT Team by completing the tasks in hand. This will include, answering, logging, assigning and managing ICT Helpdesk support requests from the staff of all multiple offices. Along with: Managing incidents to conclusion Liaison with 3rd Party vendors and contractors Using desktop management systems to assist in the diagnosis and resolution of incidents Tackling incoming Helpdesk requests via phone and face to face Logging Helpdesk support requests accurately into the Helpdesk database Generating Helpdesk reports for managementThe Successful ApplicantYou will have excellent customer service and problem solving skills along with fantastic communication and presentation. You'll have 2+years experience in customer service, call ????? ????? a previous Helpdesk environment, and ready to take on a new permanent opportunity. Along with: Understanding of ITIL processes Cisco Certifier Network Associate or equivalent Microsoft Certified Professional or equivalent HSC or equivalentWhat's on OfferAn attractive salary for each location and the chance to grow within the role and develop your career. You'll be working autonomously and liaising with head office on a daily basis, but gain all the training and support needed to succeed.To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact ????? ????? quoting reference number A(??) ???? ???? on (??) ???? ????.
Helpdesk Operator
Career Growth. Attractive Salary Enjoyable Environment
About our Client
To work for one of the leading Education Organisations with multiple opportunities, based at Leichhardt for this role but there are different locations around Sydney that offer the successful candidate the chance to move.
Job Description
The purpose of the Helpdesk Officer is to assist in the efficient running of the ICT Team by completing the tasks in hand. This will include, answering, logging, assigning and managing ICT Helpdesk support requests from the staff of all multiple offices. Along with:
The Successful Applicant
You will have excellent customer service and problem solving skills along with fantastic communication and presentation. You'll have 2+years experience in customer service, call ????? ????? a previous Helpdesk environment, and ready to take on a new permanent opportunity. Along with:
What's on Offer
An attractive salary for each location and the chance to grow within the role and develop your career. You'll be working autonomously and liaising with head office on a daily basis, but gain all the training and support needed to succeed.
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